Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
If you’re not satisfied with the quality of the products you have received, get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution.
Refund
We’d much rather fix any problems and send a replacement order to make sure you as the customer is happy with the order. If that’s not possible or you can’t wait for a new order to arrive, please indicate that when you reach out to us and we’ll give you a refund.
Color consistency
We use the same print machines, paper types, and work processes at our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Defective or damaged products
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product. Please email me at kltmtphoto.com with photos of the damage to the product and the packaging. Your email will be reviewed and submitted for quality assurance. As stated above we would much rather send you a replacement.
To complete your request please provide:
- A copy of your receipt with order number
- Photos of the damaged product and packaging
- Indicate if you would like a refund or a replacement
Please do not send your purchase back to the manufacturer.
Refunds
Once your above email is received and photos are inspected, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping returns
To return your product, you should mail your product to: 411 Bluebell Rd Kalispell, MT 59901.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at kltmtphoto@gmail.com for questions related to refunds and returns.